Need to return something?

Please contact us prior to returning an item to receive an RMA number. No credits or exchanges will be processed on items returned without an RMA number issued prior to return.

All unused items can be returned within 30 days of shipment for a refund or exchange (unless otherwise noted at the time of sale). Items must be returned in their original packaging. If an item was shipped free of charge you will be billed for the cost of the original shipping.

Returning an Item

To return an item, just follow these easy steps:
Step #1: Call us at 800-260-9430 to request a Return Merchandise Authorization (RMA) number.
Step #2: Place a copy of your invoice in the box and write your RMA number on the invoice.
Step #3: Ship the product to:

Vanguard Returns
2192 West Winton Ave.
Hayward, CA 94545

Note: We recommend you obtain shipping insurance, as we cannot be held responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.

Used items can only be returned within 30 days of shipment if defective. In this instance, items will be repaired or replaced at the discretion of Vanguard Products; a refund will not be issued. Upon inspection, if we deem the product to be in proper working condition or damaged intentionally then a 20% restocking fee and “to” and “from” shipping charges will be applied. Please call our Customer Care team at 800-260-9430 within 30 days of shipment for further instructions.

Missing parts?

Please notify our Customer Care team within 7 days of receiving your order if a part or item is missing. Missing parts are generally replaced within 10 days or less. Our Customer Care team can be reached at 800-260-9430 during normal business hours.

Damaged in transit?

Should your item arrive in a condition less than expected, please contact our Customer Care team within 7 days of receiving your order so we can file a claim with the delivery company. Please retain everything that arrived, including all packaging material until the shipping company has completed their investigation.